Refund & Return Policy
Sanchar Telenetworks Pvt. Ltd.
We are committed to providing our customers with reliable broadband services.
We understand that there may be circumstances where you may request a refund. This Refund Policy outlines the conditions
under which refunds may be issued.
1. Eligibility for Refunds
- Refunds are considered in the following cases:
- Non-activation of Service: If service is not activated within the promised timeframe and the customer chooses not to continue.
- Double Payment: If a customer is charged more than once for the same billing period or service.
- Service Downtime: If there is continuous service downtime for more than 7 consecutive days without resolution, and no satisfactory alternate solution is provided.
- Plan Cancellation Before Activation: If the user cancels the service request before activation.
2. Non-Refundable Charges
- The following charges are non-refundable:
- Installation charges (unless installation was not completed).
- One-time activation charges (if service was activated).
- Usage-based charges (if data was consumed).
- Taxes and government levies.
3. Refund Request Process
To request a refund, please follow these steps:
- Email your refund request to sanchar@sancharonline.net or call our customer care at 0278 222 1000 or 9825207484.
- Include the following details:
- Name and registered mobile number
- Customer ID / Account Number
- Reason for refund
- Payment reference (for online payments)
- Refund requests must be made within 7 days of the incident/issue.
4. Processing of Refunds
- Refunds will be processed within 7–10 business days of approval.
- Refunds will be made to the original mode of payment only.
- You will receive a confirmation once the refund has been processed.
5. Policy Updates
Sanchar Telenetworks Pvt. Ltd. reserves the right to amend or update this policy at any time. Changes will be posted on our official website and will be effective immediately upon posting.
Contact Us
For any further assistance, please contact:
Customer Support: 0278 222 1000
Email: sanchar@sancharonline.net
Website: https://www.sancharonline.net/